Returns & Refunds Policy
Paisley Home Store, owned and operated by Ea Health, LLC, strives to provide a transparent and fair refund policy for both physical products and digital products (eBooks / downloadable PDF files). Please review the information below carefully before placing an order.
1. Digital Products (eBooks / PDF Downloads)
Digital products sold on Paisley Home Store are delivered electronically. Customers are advised to carefully review the product title, description, edition, and language before placing an order.
After a successful purchase:
- The digital product will typically become available for download within 2–5 minutes
- A download notification email will also be sent to the customer’s email address used at checkout
- Customers should check both their inbox and spam folder if the email is not immediately visible
2. Non-Refundable Situations for Digital Products
Due to the nature of digital content, the following situations are not eligible for refunds:
- Ordering the wrong book by mistake
- Purchasing the same book multiple times
- Change of mind after purchase
- Failure to read the product description before ordering
These situations are considered customer-side purchasing decisions and do not qualify for refunds.
3. Download Issues
If you are unable to download the purchased digital product, please contact our support team.
To receive assistance, please send an email to:
Your email must include:
- Order ID
- Product name
- A brief description of the issue encountered
Our support team will review the request and assist in resolving the download issue.
4. Eligible Refund Situations for Digital Products
Refunds for digital products may be considered only under specific circumstances, including:
- The product does not match the description on the website
- The book is a different edition than stated in the listing
- The book content is significantly different from the product description
- The book is delivered in a different language than advertised
If any of the above situations occur, customers should contact our support team with the relevant order information and a clear explanation of the issue.
After review, a refund may be approved at the discretion of Paisley Home Store.
5. Refund Processing for Digital Products
If a refund request is approved:
- The refund will be issued to the original payment method used at checkout
- Refund processing typically occurs within 5–10 business days after the request has been reviewed and approved
The total time required for the funds to appear in the customer’s account may vary depending on the customer’s bank or card provider.
6. Returns for Physical Products
We accept returns for eligible physical products under the following conditions:
- The item must be unused, unworn, and in its original condition
- The item must be returned in the original packaging
- A return request must be submitted within 14 days of delivery
Items that do not meet these conditions may not qualify for a return or refund.
7. Non-Returnable Items
The following items are not eligible for returns:
- Items marked as final sale
- Gift cards
- Items damaged due to misuse, negligence, or normal wear and tear
8. Return Process for Physical Products
To initiate a return request:
- Contact our support team at [email protected]
- Include your order number and the reason for the return
- Our support team will review the request and provide return instructions if the return is approved
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Unauthorized returns may not be accepted.
9. Damaged or Incorrect Physical Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
After reviewing the evidence, we may offer a replacement or refund depending on the situation.
10. Refund Processing for Physical Products
Approved refunds for returned physical products will be issued to the original payment method used at checkout.
Refund processing time: 5–10 business days after the returned item has been received and inspected.
Shipping fees are non-refundable, except in cases where the return is due to an error on our part (such as sending the wrong item).
11. Exchanges
Paisley Home Store does not currently offer direct exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order.
12. Policy Updates
Paisley Home Store reserves the right to update or modify this Returns & Refunds Policy at any time. Changes will take effect immediately upon being posted on this page.
13. Contact Information
If you have any questions regarding returns or refunds, please contact:
Paisley Home Store
Owned and operated by Ea Health, LLC
Email: [email protected]