Returns & Refunds Policy

At paisley-home.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return and refund under the conditions below.

Return Window
You may request a return within 30 days from the date you receive your order.

Eligibility for Returns
To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide proof of purchase (such as your order confirmation email or order number).

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

How to Request a Return

  1. Contact us at [email protected] within 30 days of delivery.

  2. Provide your order number and reason for the return.

  3. Wait for our return authorization and instructions before sending any item back.

Returns sent without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.

Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
In these cases, we will offer a replacement or a full refund, and we will cover any necessary return shipping costs.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method (PayPal or card via Stripe).

Refund Processing Time

  • Refunds are typically processed within 5–10 business days after approval.

  • Your bank or payment provider may require additional time to post the funds to your account.

Non-Refundable Situations
Refunds may be refused if:

  • The return request is made after 30 days from delivery.

  • The item is not in its original condition or is missing parts not due to our error.

  • The item was returned without prior authorization.

Order Cancellations

  • Orders can be cancelled for a full refund only if they have not yet been processed or shipped.

  • If the order has already been shipped, you will need to follow the standard return process.

For any questions about returns or refunds, please contact [email protected].

This Returns & Refunds Policy applies to all purchases made on paisley-home.com, operated by Ea Health, LLC.